Terms and Conditions
Effective Date: October 8, 2024
Welcome to The Coco Bar (“we”, “us”, or “our”). By accessing and using our website (www.thecocobar.com) and purchasing our products, including buko pies for event organizers and family gatherings, you agree to comply with and be bound by the following terms and conditions (“Terms”). Please read these Terms carefully before using our services.
If you have any questions or concerns, you can contact us at [email protected] or visit us at Cabaguio Street, Agdao, Davao City.
1. General Overview
These Terms govern your access to and use of the The Coco Bar website (the “Site”) and our services, including the sale of buko pies and other related products (the “Services”). By accessing our Site, making a purchase, or otherwise using our Services, you accept these Terms in full. If you do not agree with these Terms, you should not use our website or Services.
We reserve the right to change these Terms at any time, and it is your responsibility to review them periodically for updates.
2. Eligibility
By using our Services, you represent that:
- You are at least 18 years of age.
- You are legally capable of entering into binding contracts.
- You are using our Services for lawful purposes only.
3. Ordering and Payments
3.1. Placing Orders
When placing an order through our website, you agree that:
- You are providing accurate, current, and complete information during the order process.
- Orders are subject to availability. We reserve the right to cancel or reject any order for any reason, including limitations on quantities available for purchase or errors in the product or pricing information.
3.2. Payment Terms
- Payment must be made at the time of purchase. We accept various forms of payment, which will be clearly outlined at checkout.
- All prices listed on our Site are in PHP (Philippine Peso) and are exclusive of applicable taxes unless otherwise stated.
- Any applicable taxes will be clearly indicated at checkout.
3.3. Order Confirmation
Once you place an order, you will receive an order confirmation via email. This confirmation acknowledges your order but does not guarantee its acceptance. The order becomes binding only upon successful payment processing.
3.4. Cancellation Policy
- Orders cannot be canceled after confirmation unless we notify you otherwise.
- We reserve the right to cancel orders due to product unavailability, errors in pricing or product descriptions, or failure of payment.
4. Delivery and Shipping
4.1. Delivery Areas
We deliver to select areas within the Philippines. Delivery availability, times, and fees will be communicated at checkout.
4.2. Delivery Timeframes
While we strive to deliver your order within the estimated delivery time, delays may occur due to unforeseen circumstances. We are not liable for delays beyond our control.
4.3. Shipping Costs
Shipping fees will vary depending on the delivery location and the size of the order. Shipping costs will be displayed during checkout and included in your final order total.
4.4. Risk and Title
The risk of loss or damage to the products passes to you upon delivery. Ownership of the products transfers to you once we receive full payment.
5. Returns and Refunds
5.1. Return Policy
Due to the perishable nature of our products, we do not accept returns unless the item delivered is damaged, defective, or incorrect.
5.2. Refunds
If you receive a damaged or incorrect product, you must contact us within 24 hours of delivery at [email protected] with a detailed description of the issue and photographic evidence, if applicable. We will review the claim and, at our discretion, issue a replacement or refund.
Refunds will be processed within 14 business days of approval.
6. Use of the Website
6.1. Prohibited Activities
When using our website, you agree not to:
- Engage in any unlawful or fraudulent activity.
- Interfere with or disrupt the operation of the Site.
- Attempt to gain unauthorized access to any part of the Site or its related systems.
- Post or transmit any harmful, defamatory, obscene, or offensive content.
6.2. Intellectual Property
All content, including but not limited to text, images, logos, and product descriptions, available on the Site are the intellectual property of Elhy Refreshment Stall or our content suppliers. You are granted a limited, non-exclusive, revocable license to use the Site solely for personal use and to make purchases.
You may not reproduce, modify, distribute, or display any part of the Site without our express written consent.
7. Third-Party Links
Our Site may contain links to third-party websites that are not operated or controlled by us. We provide these links for your convenience only. We are not responsible for the content or policies of any third-party websites and encourage you to review their respective terms and privacy policies.
8. Privacy Policy
Your privacy is important to us. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information. By using our Site and Services, you consent to our Privacy Policy.
9. Limitation of Liability
To the fullest extent permitted by law, Elhy Refreshment Stall will not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our Services, even if we have been advised of the possibility of such damages.
Our liability for any claim related to your purchase of our products is limited to the amount you paid for the products in question.
10. Indemnification
You agree to indemnify, defend, and hold harmless Elhy Refreshment Stall, its affiliates, employees, and agents from any claims, liabilities, damages, costs, or expenses arising out of your use of the Site or your breach of these Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of the Philippines. Any disputes arising from the use of our Services will be resolved in the courts of Davao City.
12. Changes to These Terms
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review these Terms regularly to ensure your continued compliance.
13. Contact Information
If you have any questions or concerns regarding these Terms, please contact us at:
Elhy Refreshment Stall
Cabaguio Street, Agdao, Davao City
Email: [email protected]
By using our Site and Services, you acknowledge that you have read and understood these Terms and agree to abide by them.